Privacy Policy & Return and Refund Policy

1. Privacy Policy for BazarSouq

 

Last Updated: 24/11/2025

 

1. Introduction

 

BazarSouq (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our marketplace or make a purchase.

 

2. Information We Collect

 

We collect information to provide and improve our services:

  • Personal Information: Name, email address, phone number, billing address, and shipping address provided during registration or checkout.

  • Payment Information: Credit card numbers or payment account details (processed securely by our third-party payment processors; we do not store full credit card numbers).

  • Usage Data: Information about how you access the site, including your IP address, browser type, and device information.

 

3. How We Use Your Information

 

We use your data for the following purposes:

  • Order Fulfillment: We share your shipping details with the specific Vendor you purchased from so they can deliver your items.

  • Communication: To send you order updates, security alerts, and support messages.

  • Platform Improvement: To analyze trends and improve the BazarSouq user experience.

  • Marketing: With your consent, to send you newsletters or promotional offers.

 

4. Sharing Your Information

 

We do not sell your personal data. However, we share data with:

  • Vendors: Only the necessary information (Name, Shipping Address) required to fulfill your order.

  • Service Providers: Third parties who help us operate (e.g., payment processors like Stripe/PayPal, cloud hosting, and email services).

  • Legal Compliance: If required by law or to protect the rights and safety of BazarSouq and its users.

 

5. Data Security

 

We implement industry-standard security measures (such as SSL encryption) to protect your data. However, no method of transmission over the internet is 100% secure.

 

6. Your Rights

 

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Opt-out of marketing communications.

 

7. Contact Us

 

If you have questions about this Privacy Policy, please contact us at:

  • Email: support@bazarsouq.com

  • Address: Pak City, Building A, Apartment 10

  • Phone: +964 770 026 2656

2. Return and Refund Policy

Last Updated: 24/11/2025

1. Overview

At BazarSouq, we want you to shop with confidence. Because we are a multivendor marketplace, each Vendor may have their own specific return policies. However, all Vendors must adhere to the minimum standards set out below.

2. BazarSouq Standard Return Window

Unless a Vendor states otherwise in their specific listing, items may be returned within 14 days of delivery.

3. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags attached.
  • Accompanied by a receipt or proof of purchase.

Non-Returnable Items: The following items cannot be returned unless defective:

  • Perishable goods (food, flowers).
  • Personal hygiene items (cosmetics, earrings, underwear).
  • Customized or personalized products.
  • Digital downloads.

4. How to Initiate a Return

  1. Log in to your BazarSouq account and go to “My Orders.”
  2. Select the item you wish to return and click “Request Return.”
  3. The Vendor will review your request within 72 hours.
  4. If approved, you will receive instructions on where to ship the item.

5. Refunds

Once the Vendor receives and inspects your return:

  • You will be notified of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 10 business days.

6. Shipping Costs

  • Defective/Wrong Item: If the item arrived damaged or is different from what was ordered, the Vendor is responsible for return shipping costs.
  • Change of Mind: If you are returning an item because you changed your mind, the Buyer is responsible for paying the return shipping costs.

7. BazarSouq Money-Back Guarantee

If you have returned an item and the Vendor is unresponsive, or if you paid for an item that never arrived, you may escalate the claim to BazarSouq Support. We will investigate and, if appropriate, issue a full refund directly to you.

Contact Us

If you have questions about this Return & Refund Policy, please contact us at:

Phone: +964 770 026 2656

Email: support@bazarsouq.com

Address: Pak City, Building A, Apartment 10

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