Frequently Asked Questions
General Questions
What is BazarSouq?
BazarSouq is a multi-vendor marketplace. Think of us as a digital shopping mall: we provide the platform and security, but you are buying products from independent sellers (Vendors) who manage their own shops within our site.
Do I need an account to use BazarSouq?
You can browse products without an account, but you will need to register to make a purchase or start selling. This ensures a secure environment for all transactions.
Orders & Shipping
How long will my delivery take?
Since you are buying from independent Vendors, shipping times vary depending on the seller's location and the shipping method selected. You can find the estimated delivery time on the specific product page and in your order confirmation email.
Can I track my order?
Yes. Once the Vendor ships your item, they will upload a tracking number. You can view this by going to My Account > Orders and clicking "Track Shipment."
I ordered items from different sellers. Will they arrive together?
Likely not. If you purchase items from different Vendors in a single cart, they will be shipped separately from different locations. You will receive separate tracking numbers for each package.
Returns & Refunds
What is the return policy?
While each Vendor may have their own specific return policy (visible on the product page), BazarSouq requires all sellers to offer a minimum [e.g., 14-day] return window for defective or misrepresented items.
How do I return an item?
Contact us at support@bazarsouq.com
What if my item never arrived or is broken?
First, contact the Vendor through our "Contact Seller" button. If they do not resolve the issue within 72 hours, you can escalate the dispute to BazarSouq Customer Support. We offer a Buyer Protection Guarantee to ensure you get what you paid for or your money back.
Payments
Is my payment information safe?
Absolutely. BazarSouq uses secure, industry-standard encryption (SSL) for all transactions. We do not store your full credit card details.
Help for Vendors (Sellers)
How do I become a Vendor on BazarSouq?
Register as a vendor from the profile button at the top of the page. You will need to provide details and payment information for payouts. You can start listing products from there.
What can I sell?
You can sell handmade goods, electronics, clothing, and more. However, we strictly prohibit illegal items, weapons, counterfeit goods, and hazardous materials.
How much does it cost to sell?
Listing Fee: It is free to list items.
Commission Fee: We charge a flat commission of 10% on the final sale price (including shipping) when an item sells.
Payment Processing Fee: A standard fee is applied by the payment processor.
When do I get paid?
To ensure customer satisfaction, payouts are released a few days after the order is marked as "Delivered." This holding period helps cover any immediate return requests. Funds are transferred directly to your linked bank account or digital wallet.
Who handles shipping?
You (the Vendor) are responsible for packaging and shipping the item to the customer. You must update the order status to "Shipped" and provide a valid tracking number within the timeframe you promised in your listing.
What happens if a customer opens a dispute?
You will be notified via email and on your dashboard. You have 72 hours to respond to the customer and offer a solution (refund or replacement). If you do not respond, BazarSouq may intervene and refund the buyer at your expense.